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GOALS & OBJECTIVES
To create a physical environment conducive to an educational atmosphere and characterized by safety, security and respect for both individual rights and institutional fiduciary obligations.
To attain and maintain continuous quality management in all our operations.
To provide strategic recommendations for long range facilities planning that respond to the academic mission of the college.
DEPARTMENTAL CORE VALUES
We perform our services with you, our customers (students, faculty and staff) in mind.
- We are conscious of the fact that you view us by the way we perform.
- We strive to maintain high quality standard to achieve your satisfaction.
- We therefore make quality our number one priority.
- And hope to earn your trust by accepting and honoring agreements, keeping promises, and discussing needed changes before acting.
WHAT WE DO !!!!!!!!
Capital Facilities Planning --designs and modifies campus facilities, administers all contracts for design and construction of facilities; develops campus map, building standards manual, and space utilization plan book; and responds to the need for renovations, alterations, remodeling, and minor construction.
Environmental Safety/ ADA Compliance -- monitors the occupational health and safety of all campus personnel to minimize health hazards and risk of injury; and ensures that federal, state, and local laws and regulations pertaining to employee health and occupational safety are adhered to.
Energy Management --- is responsible for the operation and maintenance of heating, ventilating, and air conditioning equipment, and the selection of the appropriate system; energy use analyses to provide minimum acceptable environmental conditions; and energy audits to monitor performance and consumption.
Telecommunications --- provides careful planning to meet existing requirements and flexibility for new systems. Plans individual user needs and features for voice, data, video, signal, and other devices; maintains pathways and data/video/voice location plans; and monitors all outside and inside plant changes
 
College Inventory -- partakes in, and coordinates the physical inventory system; monitors the daily movement of equipment and supplies as well as the yearly inventory project.
Space Management and Utilization --responsible for space analysis and reporting, and keeps track of historical space data, campus space book and replacement values, land data and square footage statistics; and provides assistance in the planning of space changes and the administration of remodeling projects.
Maintenance Operations ---- undertakes the general day to day maintenance of the college's physical facilities in the areas of painting, carpentry, electrical, plumbing, and HVAC; performs preventive maintenance; emergency maintenance; routine/scheduled maintenance of all building systems.
Custodial Services, Grounds and Set-up - - provides general housekeeping of all academic and administrative facilities including general upkeep of all campus grounds, snow removal and waste management.
 Public Safety/Campus Security --- Through a contracted service, ensures the safety and security of the College community by maintaining order, compiling crime statistics, parking and traffic regulations; logs Lost & Found; and advises on security and personal safety matters on campus 24 hours per day, 365 days per year. The Office of Public Safety in the Department of Facilities and Public Safety acts as a preventive force, whose presence discourages violations and reports suspicious activities and investigates violations when they occur. Because of their presence, both students and employees feel secure and protected and the well being of campus life is extended. The Office of Public Safety does not have the power to arrest; however, through arrangement with the Boston Police Department, there is a close back up to maintain surveillance and adequate protection of the college.
As a department, we are conscious that the daily operations of this department will have profound effect on everything you do and impact upon your productivity. It is our goal therefore, to maintain a high quality standard in all operations and services provided to you, so that the study/work/social environment created, is one that is conducive for the purpose. We also want to ensure that internal barriers perpetrated by this office do not create challenges for you. We know we are not where we want to be. Our staff situation is such that we cannot be at all places at the same time, and some requests do have priority over others in terms of our triage ranking. All we ask for is your understanding. We recognize that you, our customers, are vital to the future of this great institution. We urge that if at any time you feel frustrated with the service you receive, or wish to share suggestions about how to serve you better, please do not hesitate to stop by the Facilities Office, or contact me at extension 5309 or email: tgalvin@rcc.mass.edu, or Kenneth Hall (Assistant Director of Custodial Services), at 5379 or email: khall@rcc.mass.edu. But remember, while it may be convenient to call me for any and all problems, certain complaints can be handled faster by contacting the Departmental Secretary @5334 or Ken Hall directly, and because we maintain an aggressive work order system, contacting the individual who will actually perform the work is not a good idea.
 For your information, the Facilities Office is located in Suite 112 in the Student Center Building. Please support us in our effort to make our environment healthful and comfortable. Remember that if we work in partnership together we can achieve a lot together.
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