Students will have only one username and password for use with MyRCC / E-Learning, Email, Microsoft Office, Pharos and computer login. A recent update we made is we now only use one username and password for the main software/programs we use at RCC. This excludes 3rd Party programs that may not be directly connected to RCC.
If you are a new student and need assistance with receiving your student email and password, please reach out to the Helpdesk via the following methods:
Student username will be first initial, middle initial (if applicable), last name. Your username will be used to log in to MyRCC, Pharos, Office 365 where you can access your email by clicking Outlook. Student Username are made up of the first initial followed by middle initial (if provided) and then last name.
There is a default password (for new students only) to be used the first time you
log in to your MyRCC account.
If you are a new/existing student or have attended RCC and you do not remember your password, please
contact the helpdesk. Helpdesk contact information is below.
Office 365 login: click here or navigate to https://login.microsoftonline.com
Email: Click here or navigate to https://outlook.office.com/mail/
Make sure you enroll in Self Service Password Reset: Click here for the guide
If you have any issue, please reach out to the RCC helpdesk by
MyRCC is RCC’s self-service student and faculty portal. This is where students can register for classes, see their schedule, make payments, access course materials, view grades, get an unofficial transcript and keep abreast of RCC’s student events.
All student information is maintained in RCC’s ERP system, Jenzabar, and made available through the MyRCC web portal. This system is the engine that drives all administrative processes for Admissions, Advising, Registration, Scheduling, Financial Aid, Finance, and eLearning. MyRCC provides a common platform for faculty, staff and student interaction and allows students to manage their academic information.
Overall MyRCC enables:
To sign into MyRCC please click here: https://myrcc.rcc.mass.edu
New student's should have received a welcome letter with their login information.
There is a default password to be used the first time you log in to your student email
account. If you have forgotten your username or password, please make sure to contact
the Helpdesk.
To change your Password please use the Office365.com password reset tool.
NOTE: If you don't know your security questions or didn’t enter a phone number please contact
the IT department via these methods:
Email: Helpdesk@rcc.mass.edu
Phone: 857-701-1555 or x1555
Website: helpdesk.rcc.mass.edu
The RCC student e-mail system is powered by Office 365. All RCC students are assigned an e-mail account. This is RCC’s official electronic messaging system for students and the only e-mail the college will use to communicate important school information.
NOTE: E-mail accounts for new students may take up to 48 hours to become active.
If you are unsure how to log in or what your password may be, please make sure to
reach out to our Helpdesk (helpdesk@rcc.mass.edu)
Once IT verifies your identity then, we can assist you.
BEST PRACTICE: We recommend that you enroll in Self Service Password Reset (SSPR) and you change your password to something more secure and something you will remember. For more information and instructions on how to use the e-mail system, please visit: https://support.microsoft.com/en-US/training?WT.mc_id=365AdminCSH
How to setup email on my smart device: Set up Office apps and email on a mobile device
Pharos is Roxbury Community College’s student printing system. This is installed in all computer labs across campus. Every registered student receives a Pharos account that allows s[he] to print 200 pages for free each semester. You can use your MyRCC username and password to login to Pharos computers. If you are still having problem, contact ITS helpdesk.
RCC uses MS365 suite of services and tools for communication, collaboration amongst other functions within the O365 suite of tools.
The service includes Office 365 Apps both online and you can download and install on your computer (Word, PowerPoint, Excel, Team and OneNote), 1TB of OneDrive storage, Yammer, and SharePoint sites, etc.
Update: All Students, Faculty and Staff will all use Office365 for email and Microsoft Office Products.
Here as some links, tip and trick to help you navigate and work with O365:
Self Service Password Reset (SSPR) is a Microsoft-delivered feature that allows an enrolled user the ability to reset their own password.
4.1 Text Me Option
4.1.1. Enter the code received in a text and select the “Verify” button.
4.1.2. If successful, you will be returned to the initial setup screen.
4.2. Call Me Option
4.2.1. Answer your phone.
4.2.2. When prompted on the phone, hit the “#’ key.
4.2.3. If successful, you will be returned to the initial setup screen
Once you have completed your choice of settings, select the “finish” button to continue to other applications. It is important to complete this step, or your changes will be lost.
Note: You may be prompted for your password again after you select the “finish” button.
